Overview

They don’t ever give a refund only credit and the shipping is terrible! I had returned some items that were nothing like the photos and they gave me an online credit. So I tried again and they sent me someone else’s order and I never got my own order. Their answer was to give my a 12.00 in store credit for my missing order. Lol my whole order was over a 100.00. But because I used my previous credit from a return and only paid 12.00 cash for that order they didn’t give me my previous credit in addition to the cash. Worst online company ever!

They’re quick to take your money and extremely slow to send your items. It’s been almost two weeks and I haven’t received my package.Is this company based in mars ?This is unbelievable.Customer care is trash

Blair was super helpful and wonderful at helping out with my package issue. She made sure all my needs were met in a friendly manner. It’s hard to get good customer service these days!!

Absolutely horrible. Still waiting for items to ship over a week after placing my order. Can't get through to customer service. I'm emailed, called, used live chat...and there is no way to talk to anyone. I would not recommend this company.

Jessica from the Vici Customer Service helped me locate my order. Thank you Jessica!

Horror! I returned items through happy returns and it said I would receive a credit. Never received it. Multiple emails went unanswered. Finally after two weeks received a response. They only give credits, not refunds and it took nearly a month to get it.

Trust the other reviews about terrible customer service and shipping. I ordered 10 days ago and my order still hasn’t shipped. No one will answer emails or questions via their “chat”.

I have been shopping with Vici for a few years now. I was SO hesitant at first because I think they popped up as an ad in my Instagram feed. I had never bought from an online boutique at this point (I think they have actual locations in California), and this was the first. Love everything about Vici... my one complaint is that the daily and weekly drops will eventually bankrupt me. Their clothes are gorgeous, and they have a wide variety of styles and sizes to accommodate everyone. There were a few times when sizing didn't work for me, I can't ever get a pair of their jeans to fit right, but returns are never a problem, and customer service is responsive. A lot of people complain that refunds are store credit only, but they make it super clear in their terms, so that was something that never bothered me or took me by surprise. I actually think this makes them more lenient with returns. I decided I didn't like the way a shirt fit me probably two months or longer after purchase (didn't wear it, just tried it on). They refunded me in store credit without issue. They constantly have sales that are 20% off or more, and they often pair sales with "Vici bucks" where you get a gift card sent to you to use on a purchase. LOVE Vici, definitely give them a chance!

Horrible customer service and shipping rates! I ordered an item and paid $38 for standard shipping which they claimed would take 3-8 days, this was on the 27th March. When I reached the package, it said estimated delivery is 12th April! I contacted them and only got an automated response with no action! Don’t buy from these scammers!!!

This is the worst company I have ever purchased from - buyers beware! I was looking for an outfit for an event and found VICI on Google in February. The price for clothing was higher than I would normally pay, but since I saw good reviews on the website, I decided to take the leap. Everything started out fine until it took almost two weeks for them to ship my package. I received an email with UPS tracking saying the shipping label was created and it stayed on "shipping label created" for three weeks. I reached out to customer service multiple times and was ignored until I finally filed a PayPal claim. VICI said that UPS was at fault even though the package never left their facility, and told me that they "aren't responsible for lost packages" but that they would give me a "one time courtesy refund." Do not buy from them! The entire process was a headache and their customer service is a joke. I guarantee over half the reviews for VICI on this website are paid for.

Ordered an incorrect size on one item. Immediately emailed customer support and requested they remove that one item from my $400 order as I already placed a second $100 order with the correct size and additional items. It took 11 days to finally receive a response. They said no, unfortunately your order is being processed for shipment. My order status online shows 'unfulfilled'. Now I'll be stuck with the wrong size pant, and they do not offer refunds. Instead, I'll have to pay for the return shipping and only receive a store credit for returns. Really bad experience and I still have not even received my orders.

WORST customer service I have ever seen. It is now 4 times I have contacted them, either by mail or chat, and nobody is answering my simple question : where is my order !!! It is marked as fulfilled on their website, while I have never received it, and the DHL tracking number doesn't give any results at all. Rather than flooding my mail box with ads and spam, how about you actually answer to your clients ???

Ordered three pieces. Two advertised in photos as white colored and it arrived lemon-yellow. One item was marked as delivered and sent but never arrived and customer service told me to re-order it! Unreal and a scam.

Who in today's world of online shopping doesn't allow returns back to the original payment? So beware of purchasing from this company because if your item doesn't fit, they keep your money. Absolutely insane to order from them if you don't know if something will fit. Hey Vici. You could have had a really great customer who buys a ton of clothes online.

Influencers who market this brand beware. Ordered a matching set under one purchase order. Size charts way off so it was too big. Ordered exchange which they approved. Dropped off and one piece was no longer in stock so only offered to refund one to original payment method and then store credit for the other piece - and created a separate P.O. for the one item left in stock!! If this is remedied I will revise my review. First time w VICI and NOT happy